Return and Refund Policy

Last updated: November 1, 2024

Thank you for shopping at OutdoorBlackboards.com.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bienenstock Natural Playgrounds Inc., 1452 Concession 4 W, Troy, ON, L0R 2B0
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to OutdoorBlackboards.com, accessible from https://www.outdoorblackboards.com and all subdomains
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods are within 14 days of receipt of delivery 

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. The returned Goods should be sent to the following address:

Bienenstock Natural Playgrounds Inc.
1452 Concession 4 W
Troy, Ontario L8P 2P6
Canada

outdoorblackboards.com has a 25% restocking fee for returned orders. The customer, at their own cost, is responsible for sending the order back to outdoorblackboards.com in its original condition. When the return is received the order will be inspected and if in perfect condition a refund will be issued less the 25% restocking fee and less the shipping fee from the original order. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@ourdoorblackboards.com

By phone: 18003063319

Last updated: November 1, 2024

The customer is required to unload the delivery truck

The heaviest weight is approximately 200lb-1000 lbs.

Shipping & Warranty Policy

Bienenstock works with reliable carriers for all shipments. All shipments are insured in case items are lost or damaged. Bienenstock's shipping price includes this insurance. Bienenstock's shipping price includes brokerage and duties when orders are delivering to the United States (except for Durolawn). Due to the awkward sizing of our components, most items will ship on a 4'x8', 4'x5'or 4'x4' pallets or require a combination of these pallets.

Orders of products from Bienenstock (“Components”) will ship within 8-10 weeks.

Delivery schedules are approximate and are based on prevailing market conditions at the time of this order. 

When the order is packaged and ready to ship, Bienenstock will send you photos and description of all Components on the order.

The carrier will contact you ahead of the delivery date to coordinate the delivery time. Your delivery is FOB your parking lot. The Client’s receiver must be present to sign for the shipment. All deliveries are fully insured. Bienenstock has photos and paperwork for all shipments in perfect condition as they leave our warehouse. It is the Client's responsibility to check that everything on the order has been received and that everything has arrived free of damage. The Client's receiver must take photos and make a note on the paperwork of any deficiency or damage and the driver will ask the Client's receiver to sign so that a claim can be made and the shipping error can be rectified. Bienenstock’s liability and obligation for delivery of any damaged Components is limited to the repair or replacement of the damaged Component.

Unless otherwise expressly stipulated, the Components shall be installed by and at the risk and expense of the Client.

Bienenstock does hereby warrant the Components supplied to the Client for a period of one year from the date of receipt of the Components for any manufacturing defect. This warranty is voided if: (i) any party other than Bienenstock modify the Components from their original manufactured condition, (ii) the Components are not properly installed or maintained in accordance with the manufacturer’s specifications;  This warranty does not cover damage caused by force of nature or act of any third party. 

The obligation under this warranty is limited to the repair or replacement, at Bienenstock’s option, provided that prompt notice of any defect is given by the Client to Bienenstock in writing within the applicable warranty period and that upon the Client’s return of the defective Component to Bienenstock, properly packed and with transportation charges prepaid by the Client, an inspection thereof shall reveal to Bienenstock’s satisfaction that the Client’s claim is valid under the terms of this warranty. The Client shall assume all responsibility and expense for dismantling, removal, re-installation and shipping in connection with the foregoing.

NO WARRANTY: Except as expressly provided in this proposal, Bienenstock disclaims all other warranties, legal, expressed or implied, including but not limited to any expressed or implied warranty of merchantability, of fitness for the intended use thereof or non-infringement all of which are hereby expressly excluded.

LIMITATION OF LIABILITY: Bienenstock’s total liability, if any, for any damages suffered by the Client, or any other party claiming on behalf of or through the Client, whether in contract, tort, warranty, or otherwise, shall be limited to direct money damages actually incurred, and shall not exceed the amount of money actually paid to Bienenstock by the Client for the Component giving rise to such claim. In no event shall Bienenstock be liable for any loss of profit or loss of opportunity whether direct or indirect, and in no event shall Bienenstock be liable for any indirect or consequential damages.

Entire Agreement: This proposal sets out the entire agreement of the parties, with respect to the subject matter herein. The terms of this proposal shall not be modified, amended or supplemented by any terms and conditions in any Client purchase order or acceptance documentation, and any such modified, amended or supplemental terms and conditions shall be of no force or effect.  

Force Majeure: The parties agree to use their best efforts to carry out their obligations under this proposal, but in the event of strike, lock-out, accident, fire, delay in manufacturing, delay of carriers, acts of God, government action, state of war, epidemic, pandemic (including but not limited to COVID-19) or any other causes beyond their control ( a “force majeure”), neither party shall incur liability to the other due to the delay in performance or inability to perform, other than the Client’s obligations to pay Bienenstock as provided in this proposal which must be completed as provided. The parties shall complete performance of their obligations after the cause delaying or preventing performance has been eliminated or limited to such extent as to allow performance of their obligations.

Governing Law: This proposal is governed by the laws of the Province of Ontario, Canada and, each of the parties hereto irrevocably attorns to the exclusive jurisdiction of the courts of the Province of Ontario without regard to conflicts of laws principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this proposal and is application is strictly excluded.